Property Management
Property management is a big job, so we’ve separated our service into teams for better
efficiency and follow up.
Support
Teams
Farwell & Gervase provides expert, boutique management for luxury properties in Dubai, delivering strong, consistent returns alongside exceptional guest experiences. Our approach is defined by precision, discretion, and an unwavering attention to detail, with tailored strategies designed to help each home perform at its highest level within the short-term rental market.
To ensure the highest standard of service, our management offering is delivered through dedicated specialist teams. This considered structure allows for greater efficiency, accountability, and seamless communication, ensuring both property owners and guests receive attentive, proactive support at every stage. Discover how our specialist property management teams work together to protect, enhance, and maximise your home.
Guest Support Team
Our Guest Support Team provides a seamless, high-touch experience from the very first enquiry through to check-out. Available 24/7 and fluent in multiple languages, the team ensures every guest receives attentive, responsive support throughout their stay.
This department is intentionally structured into two specialised functions. The first is our dedicated guest communications team, operating around the clock to manage enquiries, arrivals, and ongoing support. The second is our guest experience team, responsible for personal check-ins, luggage assistance, guided introductions to the building and surrounding area, and ensuring guests are fully comfortable with every aspect of the apartment upon arrival.
They arrive in top-quality, branded uniforms that reflect the refinement of our premium brand and mirror the standard of the luxury properties we manage, reinforcing a polished, professional first impression from the moment guests arrive.
Revenue Management Team
The Revenue Support Team is involved in the revenue management of the property, which means ensuring the pricing is correct throughout the year and our owners make the most money.
The team amends pricing based on demand and supply – using a combination of algorithms and manual adjustments. We also price differently depending on the channel used (ex. Airbnb versus Booking.com).
Admin Team
The Admin Support Team handles all the airbnb requirements and government compliance, and the back end of the business including building access, permits, DET check-ins and check-outs, security deposits, platform issues etc.
Client Support Team
Our Client Support Team manages all owner-related matters with clarity, discretion, and care. From coordinating owner stays to providing clear explanations of monthly statements and performance reporting, the team is always available to answer questions and offer informed guidance.
In addition, the team oversees permit renewals and ensures all KYC requirements remain fully up to date, allowing property owners to enjoy a seamless, compliant experience with complete peace of mind.
Why Choose Farwell & Gervase
Property Management?
Tenant
Management
From tenant screening to lease agreements, we handle all aspects of tenant relations.
Property
Maintenance
Routine inspections and timely repairs ensure your property remains in top condition.
Financial
Oversight
We manage rent collection, budgeting, and financial reporting to maximize your ROI.
Compliance
Assurance
Stay ahead of regulatory requirements with our professional guidance.
Honesty &
Transparency
We provide you with an owners app, owners portal, email for every booking, monthly statements, 24/7 availability to answer any questions.
FAQ’s
When do I get paid?
1st of each month for all booking revenue of check ins from the previous month
Can I book my own property?
Absolutely. You can book your own owner stay via the app, as long as the calendar is free.
Who regulates the holiday homes sector in Dubai?
The sector is regulated by the Dubai Department of Economy and Tourism (DET). All short-term rental properties must be licensed and comply with strict operational and safety standards.
How do I ensure the vacation rental company I’m dealing with is reputable?
When selecting a partner, you should look for a proven track record, a high-quality portfolio, transparent fees, and strong guest reviews. A reputable company will also have clear operational processes and be selective about the properties they onboard, ensuring consistent standards across their portfolio.
Contact Us
Please send us your details and the team will reach out.
